At Roots, one of the most common questions we receive is: “How long will it take for my transaction to process?” This article outlines what to expect when initiating an investment or requesting a cash out.
Investment Transactions:
Transactions for investments typically take 3-5 business days to fully process. This timeframe is due to the nature of ACH (Automated Clearing House) transfers, which are used to move funds securely between your bank and the Roots platform. You can monitor the status of your transaction anytime via the “My Investments” page in your portal.
Pending Transactions:
If your transaction is marked as “Pending,” there is no additional action required on your part. This status simply means the ACH transfer is underway and awaiting bank clearance. Please ensure your bank account details are correct and that sufficient funds are available before confirming your investment.
Cash Outs:
When you request a cash out, funds are returned via ACH transfer, which also takes 3–5 business days to reach your bank account after approval.
Additional Notes:
-
Recurring Investments: If you’ve set up a recurring investment, the same 3–5 business day timeline applies for each transaction.
-
Micro-Deposits for Bank Verification: If you chose not to use Plaid to link your bank and instead opted for manual verification, micro-deposits will be sent to your bank account. These typically appear in your bank account within 24–48 hours. You’ll receive an email titled “Micro-deposits Completed” once they successfully complete.