If your transaction failed, we understand how frustrating that can be and we’re here to help you get it resolved as quickly as possible.
Step 1: Contact Your Bank
The most common reasons for a failed transaction include:
-
Insufficient funds
-
Bank restrictions on ACH transfers or online transactions
-
Flagged or blocked payment for security reasons
Your first step should be to contact your bank directly. They can typically provide more information about why the transaction was declined or blocked.
Step 2: Contact Roots Support
If your bank is unable to identify the issue, please reach out to our support team. We can further investigate from our side and help you identify the issue.